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Frequently Asked Questions

  • What do you provide at your service?

    • Meals, including morning tea, lunch, afternoon tea.
    • Nappies, sunscreen, insect repellent
  • What age groups do you cater for?

    • We cater for children aged 6 weeks to school entry age.
    • Groups include:
      • Nursery – 0-2 years
      • Toddlers – 15months to 2.5 years
      • Junior Kindy – 2.5 years to 3.5 years
      • Kindy – 3 to 4 years
      • Preschool 3.5 to 5 years
  • Are you an approved CCB / CCR childcare centre?

    • Yes, we are a government approved service where parents can receive Child Care Benefit and Child Care Rebate for eligible services.
  • What curriculum do you follow?

    • Our centre operates in accordance with the National Quality Framework, which includes the use of the Early Years Learning Framework.
    • Our Preschool Program (for the year before children attend school), refers to the Queensland Kindergarten Learning Guidelines.
  • How do you ensure quality within the service? (Through following NQF)

    • The services operates in accordance with the requirements set out in the National Quality Framework. This includes adhering to laws and regulations set out within the following documents:
      • Education and Care Services National Law
      • Education and Care Services National Regulations
      • National Quality Standards
    • The centre is required to develop and maintain a Quality Improvement Plan and move through the process of Assessment and Rating. In December 2012, Redlynch Daycare Centre received Meeting National Quality Standards through the Assessment and Rating process. We received a rating of Exceeding National Quality Standards in Quality Area 5, Relationships with Children.
  • Do you have a Kindergarten program?

    • Yes we have a Kindergarten program that is delivered in our Preschool room with a qualified Early Childhood Teacher. It is eligible to children in the year before they attend school. To be eligible for our Kindy program, children are required to attend a minimum 15 hours per week, recommendation of 3 days/week. However, there is no minimum or maximum to attend the centre.
  • What does the Kindy program involve and who is eligible for the Kindy program?

    • The Kindy program incorporates the Queensland Kindergarten Learning Guidelines. The program is based around play based learning and incorporates the children’s interests and ideas throughout the program.  This includes early learning numeracy and literacy foundations.
  • Can you cater for children with allergies / special dietary requirements?

    • We aim to cater for all children with specific requirements at the centre.
    • We cater for a variety of dietary requirements specific to individual needs.
  • What are your staff qualifications?

    • Our staff vary in qualifications, based on their roles within the service. As a minimum, staff are required to have or be working towards their Certificate 3 in children’s services, in the role of an Assistant.
    • A Senior Educator is to hold or be working towards a Diploma of Children’s Services.
    • The Teacher requires to have or be over half way through a degree in Early Childhood Education – Bachelor of Education, Early Childhood.
    • 95% of the staff at Redlynch Daycare Centre are currently working towards their Diploma to further advance their current knowledge and skills.
  • How long have your staff been at your service? (Consistency of staff)

    • We have staff employed at the centre ranging from 19 years to 1 year of employment.
  • How do you assist with fussy eaters?

    • Children who may be a little fussy are encouraged to at least try their meal. As children are all eating the same thing, the children are able to encourage each other.
    • Staff can engage with children by eating a meal with the children, eating the same food, talking to them, asking children what they like or don’t like in the meal. We encourage children choose what they like out of their meals and eat it.
    • Parents are welcome to provide a sandwich or alternative if they would like for their child.
  • How can you assist my child to make a smooth transition?

    • Through following the centre’s orientation process, meeting the staff at the centre and having an open door policy that encourages families to be involved in the centre.
  • Can I stay with my child or volunteer my time to help?

    • We always love to have parent helpers and volunteers at the centre. You are always welcome to stay with your child, whether it’s to assist in settling them, observing your child’s interactions, or assisting in their room.
    • We will often undertake excursions throughout the year to assist in supporting children’s learning and enjoyment. We also ask for parent volunteers during this time.
  • I want to book in my child, what do I need to do?

    • Contact the centre to check for current availability or to place your name on the waiting list. If there are any vacancies, the centre may offer you a place at the service.
  • What is the enrolment process?

    • When a place becomes available for your child, the centre will contact you and organise for you to collect enrolment paperwork.
    • We ask that parents return paperwork to the centre, along with payment of their first full weeks fees. This payment will be used as a holding fee payment and is required to secure your position at the centre.
    • We then suggest parents undertake an orientation process for their child, before commencing care.
  • Do you have an orientation process?

    • Yes, we do. We encourage all children and families to undertake orientation at the centre. We encourage families to come to the centre, spend time in your child’s new room and allow yourselves and your child to become familiar with their new environment. We also welcome children to attend an orientation time on their own.
  • How can I be reassured that my child is settling into their new environment?

    • Children all vary in their ability to settle into a new environment. Some children will adapt and settle very quickly, where others may take longer. We encourage parents to contact the centre any time to enquire about their child and how they are settling. The staff will share information at the end of the day (or during) to notify parents of their child’s overall day.
    • We aim to have consistency of staffing to allow for bonds to be formed between staff, children and families.
    • We encourage all our staff to meet new children at the centre to allow for children and families to find familiarity on drop off and daily routines.
  • What if I am breastfeeding?

    • We encourage all mum’s who are breastfeeding to attend the service at anytime to feed your child. You are welcome to attend during lunch hours or during times that suit both you and your child. If you are not able to attend the service, then staff can provide bottles to your child, either using your expressed breast milk or provided formula.
  • What do we need to provide when our child attends your service?

    • Most age groups require that you provide the same items. These include:
      • Broad-brimmed hat or legionnaire style hat
      • At least 3 changes of spare clothes
      • Own nappy if only in a sleep time nappy
      • Sheets (cot sheets) for cots/beds for rest time
      • Warmer clothes for cooler weather
      • Formula or expressed breast milk and bottles for children under 1 year of age.
      • Any comfort items for your child.
      • Water Bottle
  • Are all children immunised at your service?

    • All children enrolled at Redlynch Day Care Centre are fully immunised, as per our Immunisation Policy.
  • What if my child gets sick? (illness and exclusion periods)

    • The centre has an illness and infection control policy that adheres to regulations set out in the ‘Staying Healthy in Childcare’ manual and time out exclusions provided by Queensland Health.
    • If your child falls ill whilst in care, the centre will contact you to organise collection of your child. During this time, your child may be kept in isolation to minimise the spread of infection.
    • The centre will notify you of any exclusion periods for illnesses at the centre.
  • What are your fees and what payment methods do you accept?

    • We encourage parents to pay via direct debit, eftpos or credit card payments.
    • The centre has both daily and weekly fees for children at the centre. Different fees are set for children who are in nappies daily/weekly, and for children who are toilet trained (no nappies).
    • Fees:
      • Nappies and Meals:  Daily – $90.50     Weekly – $390
      • Meals, no nappies:  Daily – $87.50     Weekly – $375
  • What are your opening hours – daily, weekly, holidays, etc?

    • The centre is open Monday to Friday, from 7am until 6pm.
    • The centre is closed on all public holidays.
  • What connection does your service have with the Greek Orthodox Parish?

    • The centre is a not-for-profit organisation, and is an Activity of the Greek Orthodox Archdiocese of Australia. The centre is managed by a Board of Directors, made up of members of the St John’s Greek Orthodox Parish of Cairns. The centre runs independently from the Church and St John’s Community Care, however we do undertake activities throughout the year with both organisations.
    • The centre does not practice any set religion at the centre, however we do provide plenty of opportunity for children to explore various cultures. The centre will undertake experiences that promote different cultures at the centre.

 

 

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